Collection of information from the customer
We Gather specific information like your name and email when you subscribe to or regular newsletter or have a order booked with us.
The particulars we collect are:
- Your name
- E-mail address
- Phone number
- Credit card information
Usage of collected information
- The gathered information is used to make your experience on our website more suited to your needs and to make it more relevant to you as a prospective client.
- This information may be used to help us better our website as we regularly update it to make it more secure and relevant to the user.
- we also make our customer service better suited to your needs and queries by using this collected information.
- this information may be used for the processing of transactions i.e. for the buying or selling of a particular product. It will not be used for any other purpose other than this until explicitly stated.
- We usually send you regular emails to inform our valued customers of our newly introduced tour services and other express offers. We also use email as a major source of communication to our customers after they have ordered our products
- The email or address we use for communicating with our costumers is the one provided by you in the processes of registering your order.
Protection of your information
We try to protect customer information to our fullest effort. To ensure the safety of customer information we implement a variety of technologies to help our customers feel secure:
- The use of SSL (Secure Socket Layer) when sensitive information like credit card numbers , social security numbers and any other sensitive information is sent through this secure layer to our servers so that it is protected.
- After a transaction has been successfully completed this sensitive information is not stored on any of our servers.
- The secure server we use to transmit information is only accessible by authorized personnel and is fully secure.
We only use cookie when you order a tour package with us.
Statement of disclosure of your information
We do not trade or otherwise exchange your personal collected information to any other third party this is only an exception in the following cases:
- Trusted third parties who assist us in operating Penang Tour Channel, conducting our business, or servicing you are liable to get this information so long as those parties agree to keep this information confidential.
- Penang Tour Channel may decide to also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
- However, other information that is non-personally identifiable visitor information may be given to other parties for marketing, advertising, or other uses.
You agree to:
- We may bring changes to our privacy statement without prior notice and that this statement may be subject to changes if we think it appropriate. However any changes made will be shown here on Penang Tour Channel and will fully support customer privacy